This page details our customer Terms & Conditions.
Our contact details are:
Hillier Flowers - Dersingham, Norfolk, PE31 6JR Tel: 07952 229796. Email: please use the contact form to get in touch Making a purchase could not be easier. Just browse our Online Shop, & add any bouquets or arrangements that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button & you will be asked for a few details that we need to be able to complete your order.
We accept most credit & debit card payments, Visa, Mastercard, Maestro. You may also send and pay for your flowers by telephone by calling us. Orders which are cancelled online or via phone are subject to a cancellation fee.
If you are shopping from outside the UK, place your order & your credit card company will convert the transaction to US Dollars or your own local currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, & hence a contract between us, when payment has been processed. We have included this term to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Delivery Schedule Orders received before 6pm Monday to Friday UK time for UK delivery will be delivered the next day if required. Orders with a specified delivery date will be delivered on that day (note: must be received before the cut off time shown above). Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be made for delivery in the UK.
We do not send flowers overseas.
No timed deliveries - except for funeral tributes and weddings.
Please telephone if you have an emergency order.
If you require specific flowers please telephone at least 24 hours before delivery is required.
Orders are delivered ONCE. If the recipient is not home the flowers/plant will be returned to the studio & a delivery note will be left informing them that we have tried to deliver & for them to collect from the studio. If a neighbour is home we will try & leave the flowers/plant with them providing they are willing to take responsibility for the delivery. If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at our earliest convenience. Hillier Flowers is not responsible for the theft or damage of flowers, plants or sundries if left. We take care of our flowers & ensure freshness & quality at all times.
Personal Messages: Any message intended for the recipient will not contain anything that may be construded as obscene, vulgar, racist, harrassing, threatening, abusive or deflamatory or which causes distress or embarrassment.
Credit Card Security: When the order is placed on our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Getting in touch with us: If you need to reach us, please email us using the link on the store page, alternatively, you can telephone us on 0795 2229796
Privacy Policy: You can view our Privacy Policy Online.
Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Orders that are cancelled online or via the phone are subject to a cancellation fee.
Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either a replacement or a refund depending upon the nature of the complaint.